​

At The New Fox Inn your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our pub, use our website, or interact with us through third-party platforms like OpenTable.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, and email address

• Booking Details: Reservation time, party size, and any special requests (via OpenTable)

• Marketing Preferences: If you sign up for promotions, newsletters, or event updates

• Wi-Fi Usage Data: If you use our guest Wi-Fi (e.g., device ID, connection time)

• Payment Information: For purchases made at our premises (handled securely via POS providers)

• CCTV Footage: From public areas of the premises, for safety and security

3. How We Collect Information

We collect your information when:

• You make a reservation through OpenTable

• You contact us directly (in person, phone, or email)

• You sign up for our emails or event updates

• You access our guest Wi-Fi

• You visit our pub (via CCTV monitoring)

• You interact with us on social media or our website

4. How We Use Your Information

We use your information to:

• Manage and confirm your bookings

• Provide customer service and respond to enquiries

• Send you updates about events, offers, or news (if you’ve opted in)

• Improve our services and operations

• Ensure the safety and security of our staff and customers

• Comply with any legal obligations

5. Third-Party Services

We use OpenTable to manage online reservations. When you book through OpenTable, their privacy policy also applies.
View OpenTable's Privacy Policy

Other third-party services may include:

• Marketing/email platforms (if you subscribe to our updates)

• Wi-Fi service providers

• Payment processors (e.g., card readers in-house)

These third parties only process your data on our behalf and under strict confidentiality agreements.

6. CCTV Use

CCTV is used in public areas of The New Fox Inn for the prevention of crime and the safety of guests and staff. Footage is stored securely and only retained for a limited time unless required for incident investigation or by law enforcement.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Object to or restrict certain data uses

• Withdraw consent for marketing at any time

To make any of these requests, contact us using the details below.

8. Data Retention

We keep your information only as long as necessary for the purposes described here, or to comply with legal, regulatory, or accounting requirements.

9. Security

We take appropriate technical and organizational steps to keep your data secure, including secure servers, encrypted data where appropriate, and access controls.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The most current version will always be available on our website and will include the effective date at the top of the page.

11. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact:

The New Fox Inn
Email: newfoxinn@gmail.com

Phone: 01233647349

Address: 278 Hythe Road, Ashford Kent, TN24 0QR